Returns & Refund Policy

By placing an order through Customsimpleink you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic USA countries.

1. 30 DAY RETURN POLICY

We have a 30-day return policy for Blank or Unpersonalized products, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase., For personalized products we accept returns only if products are printed materially different than your final design or on incorrect products, we can reprint those incorrect pieces for you or If for any reason we try and are unable to reprint those pieces correctly, we will refund you those pieces. We will email you instructions for shipping labels and you will be refunded upon receipt of your returned items.


2. RETURN PROCESS

To start a return, you can contact us at  customsimpleink@gmail.com or call us at +1 (347) 547-8547. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


3. DAMAGED, WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

4. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at customsimpleink@gmail.com  or call us at+1 (347) 547-8547

5. RESTOCKING FEE

We do not charge a restocking fee on returns.

6. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customer Support:

Email: customsimpleink@gmail.com
Operating Hours: Mon - Friday. 9am - 7pm
Address: 5402 4th ave Brooklyn NY 11220
Phone Number: +1 (347) 547-8547
Website Support 24/7